Frequently Asked Questions
Browse our most frequently asked questions list below to learn everything you need to know!
Roughly 24 hours when possible.
We do our very best to drop off the day before the party and pick up the day after the party. Sometimes this is not possible due to rentals on the previous or following days. We start our day at 7 a.m. and end around 9 p.m. when needed.
You do not need to be home at the time of delivery. Our delivery professionals simply ask that the customer leave a chair or other lawn marker to indicate placement of the unit and they will set up at that location.
The units cannot be used in winds 15 mph or more. All other related weather decisions, we leave up to the customer if they would like the delivery. We are willing to reschedule or refund the deposit due to bad weather.
There are no refunds after we drop off the unit.
$50 non-refundable deposit is taken at the time of booking and the remainder of the balance is due at drop-off. Payment may be made in the form of cash, check or credit card.
Please refer to questions regarding Weather, Payment and Deposit.
$50 non-refundable deposit is due at time of booking unless the cancellation is due to the weather.
We give a 10% discount for returning customers which must be requested at time of booking. In addition, all returning customers receive a 10% discount at our holiday store www.villageidiotz.com.
Wet Vac the unit and dry it out with a towel. Make sure that the floor of the unit is dry before letting people in again as the floor is slippery when it gets wet.
Delivery and set-up by professionals is included within a twenty-five (25) miles radius of Manchester, N.H. We will travel an additional 25 mile radius for a $25 fuel surcharge which will be collected the day of Bounce House delivery. Contact us before booking to confirm you’re in our delivery area. We Mapquest or Google the address from Manchester to the customer’s location and if the customer’s location exceeds 25 miles, the fuel surcharge will be added.
The units can hold up to 1000 lbs., so, yes, mom and dad can use the unit as well.
The unit you’ve chosen, appropriate number of stakes, blower, one 100 ft. extension cord, and a tarp to be placed under the unit.
We are insured. By booking a unit with our company, the customer agrees to the terms and conditions of the liability agreement, which is also sent to the customer via email.
Yes. A blower attached to the unit keeps it inflated so it must be plugged in and turned on the entire time that the unit is in use.
The best location is in a flat grassy area without rocks, and away from buildings and trees. Each unit is sized differently – please see the description on the website to confirm your yard has enough space for set-up. Bounce Houses can be set up outdoors or indoors.
It is necessary to stake the Bounce House down to keep it from moving. Please let the professional delivery person know about any underground systems prior to set up. We are not liable for any damage to any underground system.
No, it will not permanently damage your lawn. The grass will be flattened after removal. If this is a concern, a simple raking will fluff it back up. Please note that it generally takes 3 to 4 days for your lawn to begin turning yellow.